Jimmy Kalita
ID: CCE302068
Jimmy Kalita
ID: CCE302068
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- Age: 32 years
- Assam, India
Social Accounts
Jimmy Kalita
ID: CCE302068
Employment History
SherwebInvite company
1st May 2023 to 31st May 2025
Agent
1st May 2023 to 31st May 2025
Roles & Responsibility
Provided Tier 1 and Tier 2 support for Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. • Handled customer queries via voice and email for clients in US, UK, and Canada during night shifts. • Diagnosed and resolved login issues, sync errors, and configuration problems. • Met or exceeded daily ticket resolution targets and SLA benchmarks consistently. • Documented solutions and updated knowledge base articles to improve first-contact resolution. • Escalated complex issues to engineering teams while ensuring timely follow-up with customers.
Skills
- Technical and Customer Support
Verification Pending
SuperCommerceInvite company
16th Jan 2021 to 16th Apr 2023
Agent
16th Jan 2021 to 16th Apr 2023
Roles & Responsibility
Resolved customer issues using internal tools and documented resolutions accurately. • Investigated transaction discrepancies and processed adjustments within SLA standards. • Monitored accounts for fraud and reported high-risk activities. • Produced reports on customer trends and suggested service improvements. • Collaborated with team members to address recurring issues and enhance communication quality. • Participated in daily security checks and supported ongoing projects.
Skills
- Customer Support
Verification Pending
