Jimmy Kalita
ID: CCE302068
Jimmy Kalita
ID: CCE302068
- 1 Followers
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- Age: 32 years
- Assam, India
Social Accounts
Jimmy Kalita
ID: CCE302068
- 1 Followers
About Jimmy Kalita
Customer Support Specialist with over 5 years of experience in client service, transaction support, and fraud monitoring. Skilled in resolving customer issues, managing account records, and translating communications in English and Mandarin. Adept at identifying service gaps, improving processes, and collaborating across teams to enhance customer experience. Strong understanding of payment systems and basic office tools, with a flexible and performance-driven approach.
Employment History
SherwebInvite company
1st May 2023 to 31st May 2025
Agent
1st May 2023 to 31st May 2025
Roles & Responsibility
Provided Tier 1 and Tier 2 support for Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. • Handled customer queries via voice and email for clients in US, UK, and Canada during night shifts. • Diagnosed and resolved login issues, sync errors, and configuration problems. • Met or exceeded daily ticket resolution targets and SLA benchmarks consistently. • Documented solutions and updated knowledge base articles to improve first-contact resolution. • Escalated complex issues to engineering teams while ensuring timely follow-up with customers.
Skills
- Technical and Customer Support
Verification Pending
SuperCommerceInvite company
16th Jan 2021 to 16th Apr 2023
Agent
16th Jan 2021 to 16th Apr 2023
Roles & Responsibility
Resolved customer issues using internal tools and documented resolutions accurately. • Investigated transaction discrepancies and processed adjustments within SLA standards. • Monitored accounts for fraud and reported high-risk activities. • Produced reports on customer trends and suggested service improvements. • Collaborated with team members to address recurring issues and enhance communication quality. • Participated in daily security checks and supported ongoing projects.
Skills
- Customer Support
Verification Pending
