Dynamic Application Support Engineer with 3.5+ years of hands-on experience in production support, incident management, and troubleshooting complex enterprise applications at Tech Mahindra. Expert in SQL for data validation, query optimization, and root cause analysis, complemented by strong Linux/Unix skills for log analysis, monitoring, and command-line operations. Proven track record of minimizing downtime through proactive monitoring, cross-functional collaboration, and efficient issue resolution, earning Best Employee of the Year award and client appreciation.
Production incident resolution and application monitoring.
• SQL-based data troubleshooting and validation.
• Linux/Unix log analysis and basic administration.
• Ticketing systems, knowledge base documentation, and team coordination.
