Jahnavi Khanna

Hello, I'm Jahnavi Khanna, and I love turning IT challenges into clear-cut solutions. As a Senior IT Support Specialist, my three years in advanced technical support have been focused on not just fixing problems, but preventing them. In my day-to-day, I manage core security and administration across the enterprise, specializing in Active Directory and ensuring data compliance by managing corporate mobile devices via Microsoft Intune. On the support side, I treat efficiency as a priority; I've used the ServiceNow platform to help resolve thousands of issues—more than 6,000 incidents in total—while consistently maintaining a 95% ticket resolution rate.  I'm passionate about finding ways to improve operations. I use Power BI to build automated dashboards, cutting down on manual reporting and helping teams make smarter, data-driven decisions. My dedication to service has even earned me some recognition, including "Star Performer of the Month". I'm ready to bring that dedicated, proactive mindset to your team.