Being a Team Leader handled head counts of 10-30 members. Working on KPI parameters, Data assignment in Sheets and Ozonetel Dialer. Generating daily weekly and monthly reports. Completed given OKR within duration.,Roster preparation. Team management,Conducting 1:1’s session for the team and understanding their issues in process and helping them by conducting proper training. Conducting process training for the new joiners. Incentive calculations for the month based on the individual performance within the team. Auditing calls and sharing the feedback within the team members. SOP preparations for the new process or projects.
