Jafar Sayyed

Provided Level 1 technical support for end‑user systems across Windows and macOS platforms. Diagnosed and resolved hardware, software, and operating system issues using structured troubleshooting methods. Installed, configured, and maintained applications, user profiles, and email accounts. Assisted with network connectivity issues, peripheral device setup, and system performance concerns. Documented incidents, resolutions, and system changes accurately in ticketing systems. Followed standard escalation procedures and collaborated with internal technical teams to resolve complex issues.