Ishita Thakur

Motivated and detail-oriented professional with 3+ years of experience in corporate training, new employee onboarding, and operational process enablement within a fast-paced BPO environment. Proven ability to lead training initiatives, develop SOPs and reference materials, monitor team performance, and collaborate cross-functionally to drive operational consistency. Now transitioning into a Team Leader – Operations role, bringing strong leadership, coaching, and communication skills developed through hands-on team enablement experience at Concentrix.