IT
Ishita Thakur
ID: CCE394298
Ishita Thakur
ID: CCE394298
- Process trainer, Concentrix Daksh Pvt Ltd
About Ishita Thakur
Motivated and detail-oriented professional with 3+ years of experience in corporate training, new employee onboarding, and operational process enablement within a fast-paced BPO environment. Proven ability to lead training initiatives, develop SOPs and reference materials, monitor team performance, and collaborate cross-functionally to drive operational consistency. Now transitioning into a Team Leader – Operations role, bringing strong leadership, coaching, and communication skills developed through hands-on team enablement experience at Concentrix.

Employment History
2023
CD
Concentrix Daksh Pvt Ltd
14th Jul 2023 to Present
Process trainer
14th Jul 2023 to Present
See MoreSalary Package
Salary Hidden
Skills
- Email Clients
- Pharmaceutical Industry
- Excel (PivotTables, advanced excel), six sigma
- Trend Reporting

Education
2016
B.Sc. in Nursing
MSK College
14th Oct 2012 to 31st Dec 2016
Expertise
Cross-functional Collaboration
5/5
user guides
5/5
Virtual & Classroom Training
5/5
Live Demos
5/5
Instructional Delivery
5/5
New Hire Onboarding
5/5
Process Improvement
5/5
Escalation Handling
5/5
Workflow Supervision
5/5
Team Coaching
5/5
Team Supervision & Coaching
5/5
Stakeholder Communication
5/5
Training Delivery (Virtual & Classroom)
5/5
Quality Assurance
5/5
Escalation Management
5/5
Workflow Coordination
5/5
Performance monitoring
5/5
SOP & Process Documentation
5/5
Operations support
5/5
New Employee Onboarding
5/5
SLA Awareness
4/5
Knowledge Base Development
3/5