Dedicated Customer Service Representative backed with more than 3+ years of experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.
32 Months of Professional International Experience in Customer Service Industry. Inbound Telephonic contact with existing and new customers. Meeting Daily and Weekly targets, adhering and fulfilling various metrics and criteria like Attendance, Customer satisfaction/Net protector score, First Time Resolution, etc. Maintaining Professional Standards in terms of Technical Proficiency and understanding in/of Products/services. Promoted as SME to handle teams and maintain the company business.
