Detail-oriented and customer-focused Service Desk Analyst with over 2+ years of experience delivering high-quality technical support in fast-paced IT environments. Proven ability to troubleshoot hardware, software, and network issues, while maintaining strong communication with end-users and ensuring minimal downtime. Skilled in ticketing systems, remote support tools, and ITIL best practices. Recognized for prompt issue resolution, strong documentation habits, and commitment to continuous improvement in service delivery.
