Ishan Malhotra

I am working as a Process Executive in their Express department providing company's Premium services like Sameday delivery, White glove delivery, Dedicated vehicle etc. My main responsibilities are as below, Providing customers with competitive quote proces for new bookings queries. Arranging and following up confirmed bookings. Arranging and following up drivers. Sharing timely updates. Handling In bound and out bound calls as per requirement. Maintaining daily records. Updating the company DA and live portal. Solving issues if any related to the booking ,driver or the shipment. Delivering a satisfactory service to clients. I have had 100% success rate in this company with zero negative feedbacks.