IK
Irshad Khan
ID: CCE461918
Irshad Khan
ID: CCE461918
IK
Irshad Khan
ID: CCE461918

About Irshad Khan
With 4 years of experience as a Customer Care Executive, I have developed strong skills in client communication, problem-solving, and providing exceptional service. My background has equipped me to handle diverse customer needs efficiently while maintaining a positive and professional attitude. I am committed to delivering solutions that enhance customer satisfaction and loyalty.
Employment History
2021
Subject matter expert
3rd Mar 2021 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Subject Matter Expert – BPO Department
Experienced Subject Matter Expert specializing in multi-LOB operations, including customer, rider, and restaurant support. Skilled in managing and optimizing workflows across six diverse markets: Singapore, UK, Ireland, Dubai, Kuwait, and Hong Kong. Provides expert guidance, resolves complex issues, and ensures high service standards to enhance operational efficiency. Proven ability to train teams, implement best practices, and drive continuous improvement in a dynamic, multicultural environment. Committed to delivering exceptional support and maintaining compliance with regional requirements.
Skills
- • Strong problem-solving skills and ability to troubleshoot application issues efficiently.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i

