Experienced and dedicated BPO professional with 3 years of proven experience in fast-paced call center environments.
Strong Communication Skills: Fluent in English and Hindi, with good proficiency in Punjabi.
Core Competencies: Adept at handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction (CSAT).
Key Achievement Focus: Proven ability to manage high call volumes, meet performance metrics, and quickly learn new processes and products.
