Imtiyaz Shaikh

Results-driven IT Infrastructure Engineer and L2 Support Specialist with 4+ years of experience delivering reliable infrastructure operations across real estate, manufacturing, and media sectors. Skilled in Windows Server administration, Active Directory (AD) & Group Policy (GPO), Microsoft 365 & Exchange Online, network switch and access point configuration, VPN deployment, SCCM-based endpoint management, and ITSM-driven incident resolution. Proven ability to manage SLA compliance, reduce MTTR, and maintain 99%+ system uptime while supporting 100–200 users across multi-site environments. Adept at owning the complete IT asset lifecycle — from procurement and provisioning to decommissioning — independently within lean IT teams. Currently upskilling in Microsoft Azure (AZ-900) and endpoint security best practices.