Hitesh Prajapati

Working in a US medical backend process handling policyholder trip bookings. Resolved customer concerns and verified policy criteria and processed requests accurately. Assisted in floor management and handled TTA responsibilities in the absence of seniors and supervisors. Maintained process quality and ensured smooth backend operations.

Resolved customer concerns related to stock market services for Kotak Securities via email and chat support. Assisted team members with query resolution during Team Leader absence. Maintained operational data files and supported floor management activities. Ensured smooth customer communication and timely issue resolution.

Handled customer queries related to Axis Bank FASTag through email support. Assisted customers with Personal Loans, Business Loans, and Credit Card services. Supported team members and resolved operational queries in the absence of the Team Leader. Managed data files and provided floor support to improve workflow efficiency.