HP
Hitesh Prajapati
ID: CCE515130
Hitesh Prajapati
ID: CCE515130
- Csa, Hexaware technology pvt ltd
HP
Hitesh Prajapati
ID: CCE515130
- Csa, Hexaware technology pvt ltd

About Hitesh Prajapati
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Employment History
2024
HT
Hexaware technology pvt ltd
15th Jul 2024 to 21st May 2026
2024
HT
Hexaware Technology Limited
1st Jul 2024 to 21st May 2026
Senior agent
1st Jul 2024 to 21st May 2026
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Working in a US medical backend process handling policyholder trip bookings. Resolved customer concerns and verified policy criteria and processed requests accurately. Assisted in floor management and handled TTA responsibilities in the absence of seniors and supervisors. Maintained process quality and ensured smooth backend operations.
2023
TM
Tech Mahindra Private Limited
1st Oct 2023 to 1st Apr 2024
Csa
1st Oct 2023 to 1st Apr 2024
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Resolved customer concerns related to stock market services for Kotak Securities via email and chat support. Assisted team members with query resolution during Team Leader absence. Maintained operational data files and supported floor management activities. Ensured smooth customer communication and timely issue resolution.
2022
CE
Cogent E Service Limited
1st Sep 2022 to 1st Nov 2023
Csa
1st Sep 2022 to 1st Nov 2023
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Handled customer queries related to Axis Bank FASTag through email support. Assisted customers with Personal Loans, Business Loans, and Credit Card services. Supported team members and resolved operational queries in the absence of the Team Leader. Managed data files and provided floor support to improve workflow efficiency.
