HB
Hitesh Bhatia
ID: CCE871435
Hitesh Bhatia
ID: CCE871435
- Quality specialist, Amazon
HB
Hitesh Bhatia
ID: CCE871435
- Quality specialist, Amazon

About Hitesh Bhatia
Quality and Operations professional with 6+ years of experience in quality assurance, compliance monitoring, backend operations, and process improvement across e-commerce and healthcare domains. Experienced in conducting operational audits, validating high-volume data, identifying process gaps, and supporting escalation resolution through root cause analysis. Strong focus on accuracy, documentation, and process adherence in fast-paced shared services environments.
Employment History
2021
Quality specialist
30th Aug 2021 to 23rd Apr 2026
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Salary Hidden
Roles & Responsibility
Conduct operational quality audits to ensure compliance with SOPs and internal process
standards.
Perform root cause analysis to identify recurring process errors and support corrective
actions.
Review and validate high-volume operational data for accuracy and consistency.
Support escalation handling and collaborate with cross-functional teams to resolve process
issues.
Contribute to process improvements through SOP updates and documentation
enhancements
Skills
- Data Analysis
- Process Optimization
- Quality Assurance
- Quality Auditing
- Backend Operations
- Verification Process Management Back Office Operations Documentation
2020
Process associate
30th Jan 2020 to 30th Nov 2020
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Roles & Responsibility
Managed healthcare provider credentialing and onboarding processes for US clients.
Verified licenses, certifications, and identity documents to ensure compliance and accuracy.
Supported claims processing activities, data entry, and backend operational tasks.
Maintained confidentiality while handling sensitive healthcare and insurance data.
Skills
- Analytical Skills
- Credentialing
- Data Validation
- Document Review
- Quality Control
- SOP Development
- attention to detail
- onboarding client
2018
EP
eClerx Pvt Limited
20th Aug 2018 to 31st May 2019
Quality analyst
20th Aug 2018 to 31st May 2019
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Roles & Responsibility
Conducted quality checks on customer interaction records to ensure accuracy and
compliance.
Identified documentation errors and provided feedback for process improvement.
Assisted in audit reporting and quality assurance documentation.
Skills
- Technical Support
- Audit Compliance Support
- Quality monitoring
- Quality Analysis
Education
2018
Bachelor of Technology (Mechanical Engineering)
Lovely Professional University
4th Jun 2014 to 8th Aug 2018
Expertise
Operations & Quality Assurance
5/5
Compliance Monitoring
5/5
Process Improvement
5/5
Root Cause Analysis
5/5
Operational Audits
5/5
Data Validation
5/5
Backend Operations
5/5
SOP Documentation
5/5
Stakeholder Communication
5/5
Escalation Handling
5/5
Ms excel
5/5
PowerPoint
5/5
Word
5/5
Outlook
5/5
SharePoint
4/5
Power BI (Basic)
3/5
