Himanshu Rai

Applied data analytics tools, including MS Excel and Google Sheets, for insightful reporting. Leveraged Power BI for foundational data visualizations to support presentations. Utilized Tele CRM and Caller Desk Portal for managing customer interactions effectively. • Formulated strategic sales initiatives to maximize profitability. • Directed team efforts towards achieving key performance indicators. • Streamlined processes through optimization techniques, enhancing productivity. • Conducted data cleaning to maintain report integrity and accuracy. • Produced detailed reports that facilitated informed decision-making.

As the Branch Manager at Bada Business Pvt. Ltd., India from September 2022 to February 2024, I oversaw the operations and sales performance of the branch. I was responsible for maintaining a high level of customer satisfaction and driving business growth through strategic planning and effective team management. • Led a team of 200+ partners to achieve branch targets • Developed and implemented successful sales strategies • Conducted regular performance evaluations and provided feedback • Collaborated with other departments to improve overall company performance • Maintained strong relationships with key clients • Ensured compliance with company policies and procedures

• As a Customer Support Representative at IGI Airport New Delhi, I had the privilege of working with a diverse range of customers from all over the world. This role allowed me to utilize my strong communication skills to assist customers with their inquiries and provide them with exceptional service.

E-commerce Specialist | E-commerce Executive Led comprehensive online sales strategies at PINEAPPLE PVT. LTD., driving a 25% increase in revenue from 2017 to 2019. Managed a team of 5, developing and executing targeted marketing plans to boost website traffic and improve conversion rates. Enhanced user experience by optimizing website functionality and implementing new payment options. Collaborated cross-functionally to refine the customer journey and leveraged analytics to continuously monitor and optimize e-commerce performance, ensuring sustained growth and operational excellence.