Team lead, Startek (Aegis Customer Support Services Pvt. Ltd.)
About Hemant Singh
Experienced Team Lead in Operations and Customer Service with 7 years of expertise managing UK, USA, and European voice and non-voice campaigns. Skilled in driving performance through a deep understanding of business KPIs and KRAs across fintech, e-commerce, and logistics platforms. Proven ability to lead teams effectively, optimize processes, and deliver consistent results in dynamic, multi-regional environments.
Experienced Team Lead in Operations and Customer Service with 7 years of expertise managing UK, USA, and European voice and non-voice campaigns. Skilled in driving performance through a deep understanding of business KPIs and KRAs across fintech, e-commerce, and logistics platforms. Proven ability to lead teams effectively, optimize processes, and deliver consistent results in dynamic, multi-regional environments.
Skills
Operations Management
MS Excel Skills
Process Optimization & SOP Development
Education
2019
B.Tech in mechanical engineering
IK Gujral Punjab Technical University (LKCTC) Jalandhar
9th Mar 2016 to 9th Mar 2019
2019
B.Tech in mechanical engineering
IK Gujral Punjab Technical University (LKCTC) Jalandhar
