Hemant Kumar Sharma

Manage daily administrative operations to ensure smooth functioning of the office. Handle email communication, documentation, and record maintenance. Coordinate with students, faculty, and internal teams for scheduling and support. Maintain databases, prepare reports, and update records using MS Excel and MS Word. Assist in admission-related processes and student inquiries. Support management with administrative tasks, data entry, and office coordination. Ensure timely processing of requests and efficient workflow management.

Handled customer queries and concerns through email support. Provided timely and accurate information regarding products, services, and account-related issues. Resolved customer complaints efficiently while maintaining high service standards. Processed customer requests, transactions, and account updates as per company guidelines. Maintained detailed records of customer interactions and follow-ups. Achieved performance targets related to quality, productivity, and customer satisfaction. Coordinated with internal departments to ensure prompt issue resolution. Built positive customer relationships through professional communication and support.

Incoming calls from booking and reservation in rented property for stay.