Heli Deodhar
ID: CCE201215
Heli Deodhar
ID: CCE201215
- Customer service rep, Concentrix daksh services India private limited
- Gujarat, India
Heli Deodhar
ID: CCE201215
- Customer service rep, Concentrix daksh services India private limited
About Heli Deodhar
Customer-focused professional with experience in handling client interactions, resolving queries, and ensuring high levels of customer satisfaction. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Dedicated to maintaining a positive brand image and delivering excellent service.
Employment History
Concentrix daksh services India private limited Invite company
15th Jul 2025 to Present
Customer service rep
15th Jul 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Responsible for handling customer queries and concerns through live chat and messaging platforms in a timely and professional manner. Provide accurate information regarding products, services, orders, and policies while ensuring a positive customer experience. Resolve issues efficiently by understanding customer needs, troubleshooting problems, and escalating complex cases when required. Maintain clear and courteous communication, adhere to company guidelines, and ensure customer satisfaction at all times. Accurately document customer interactions and update records in the system.
Skills
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
Education
(10+2), art
Baroda high school Bagikhana
3rd Jul 2024 to 25th Mar 2027 (Expected)
Certifications
(10+2)/
From : Baroda high school Bagikhana
3rd Jul 2024 to 25th Mar 2027
Expertise
- Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
4/5
Lingo
Gujarati (India)
Verbal
5/5
Written
5/5
Marathi
Verbal
5/5
Written
5/5
