Heli Deodhar

Responsible for handling customer queries and concerns through live chat and messaging platforms in a timely and professional manner. Provide accurate information regarding products, services, orders, and policies while ensuring a positive customer experience. Resolve issues efficiently by understanding customer needs, troubleshooting problems, and escalating complex cases when required. Maintain clear and courteous communication, adhere to company guidelines, and ensure customer satisfaction at all times. Accurately document customer interactions and update records in the system.