Helendra Raj Goutam

As IT Head in the IT & Development department, you will oversee system installation, configuration, and maintenance of Windows OS, servers, and critical software, ensuring optimal performance and reliability. Lead technical support and troubleshooting for software and hardware issues, including diagnostics, repair, and resolution of Windows-specific problems to minimize downtime. Drive IT security initiatives, manage data backup, and implement disaster recovery plans to safeguard organizational assets. Collaborate with teams to streamline IT infrastructure, enhance system security, and support seamless business operations.

Provided L1/L2 technical support for desktops, laptops, printers, and end-user devices. Installed, configured, and troubleshot Windows operating systems, software applications, and hardware components. Resolved network and internet connectivity issues, including LAN/Wi-Fi and email-related problems. Configured and supported Microsoft Outlook, Office 365 applications, and domain email accounts. Managed Google Workspace Admin Console, user accounts, password resets, and email administration. Delivered remote technical support using AnyDesk, UltraViewer, and Remote Desktop tools. Managed IT assets, software inventory, and endpoint devices through ManageEngine Endpoint Central. Coordinated hardware procurement, vendor support, preventive maintenance, and warranty management.