Harsh Soni

As a Front Office Associate at Crowne Plaza Greater Noida, I am responsible for managing guest check-ins and check-outs, handling guest queries and complaints, coordinating with multiple departments to ensure smooth hotel operations, and delivering exceptional customer service in a fast-paced hospitality environment. My role also includes VIP guest handling, billing and cash handling, maintaining guest records, upselling hotel services, and ensuring high standards of professionalism, communication, and guest satisfaction in a 398-room luxury property by IHG.