Harpeet Singh

Results-driven BPO professional with 3 years of experience, including 1.5 years at Teleperformance across chat and voice processes. Proven background in technical customer support for ISP services, upselling, and performance management. Currently functioning in a leadership capacity as a Subject Matter Expert, with strong team handling skills, managing and mentoring new hire agents, providing daily floor support, conducting coaching sessions, and driving the team to achieve operational targets related to productivity, quality, CSAT, and revenue. Experienced in handling escalations, monitoring performance metrics, and ensuring process adherence in a fast-paced contact center environment