Harmin Singh
ID: CCE028120
Harmin Singh
ID: CCE028120
Harmin Singh
ID: CCE028120
About Harmin Singh
Customer-focused Senior Technical Support Engineer with 12+ years of experience in technical support, customer service, and IT operations across ITES, BPS, and technology industries. Skilled in solving complex technical issues, improving customer satisfaction, and building strong client relationships through quick and effective solutions. Experienced in leading support teams, training new employees, and meeting service-level targets. Strong knowledge of IT troubleshooting, CRM tools, and data analysis, with the ability to work efficiently in fast-paced environments.
Employment History
2005
ES
Exl service India private limited
5th Dec 2005 to 21st Jan 2007
Customer care executive
5th Dec 2005 to 21st Jan 2007
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Managed SAP ERP billing issues, created reports, and resolved high-priority escalations.
Proposed alternative solutions to retain customers and ensured client satisfaction.
Skills
- Data Analysis
- Demand Fulfillment
- Outlook
- Time Management
- Invoice Processing & Reconciliation
- Problem-Solving
- Active listening
- Microsoft tools
- Customer relationship management (CRM) software
2004
TI
Teleatlas India Pvt Let
28th Feb 2004 to 7th Mar 2005
Digital cartographer
28th Feb 2004 to 7th Mar 2005
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Digitization roles focus on converting analog information to digital formats and implementing technologies to optimize processes. Key responsibilities include defining strategy, managing technical implementation, ensuring data quality, and driving organizational change. Essential roles include the Chief Digital Officer (strategy), Digital Project Manager (execution), and Digitization Specialist (operations).
Skills
- Data visualization techniques
- GIS software proficiency
