HA
Happy Ambawta
ID: CCE280941
Happy Ambawta
ID: CCE280941
- Assistant manger, Teleperformance
- Delhi, India
About Happy Ambawta
Experienced and dynamic Team Manager with a proven track record in managing and motivating teams to achieve high performance and meet organizational goals. Skilled in strategic planning, problem-solving, and fostering collaboration across diverse groups. Strong communication and leadership abilities, with a focus on driving results through positive reinforcement and hands-on guidance.

Employment History
2018
T
Teleperformance
19th Feb 2018 to Present
Assistant manger
19th Feb 2018 to Present
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Roles & Responsibility
Team handling
TL coaching and monitoring
Cross functional collaboration
performance improvement plans
performance review
escalation handling
Prepare and present performance reports to stakeholders
process improvement plans
Skills
- Collaborative Problem Solving
- Customer Retention
- Performance Improvement
- Rostering
- Customer Servicing & Onboarding
- team handling
- customer onboarding
- SLA agreements

Education
2010
Graduate in Business Administration (B.B.A.)
Maharishi Dayanand University
2nd Jul 2007 to 2nd Jul 2010
Expertise
Leadership
5/5
Customer Service
5/5
Microsoft Excel
5/5
Communication
5/5
Customer Retention
5/5
Up-selling/Cross selling
5/5
Operations Management
5/5
Client Relationship Management
5/5
Team Management
5/5
Lingo
English
Verbal
4/5
Written
4/5
Hindi
Verbal
5/5
Written
5/5