Gurpreet Kaur

- Forged strategic connections with the Delhi Medical Association (DMA) and hospitals to optimize liability insurance distribution and amplify institutional sales collaborations. - Spearheaded on-the-job training (OJT) and performed call audits to refine quality parameters and elevate customer communication. - Orchestrated retention sales hub initiatives, boosting the policy renewal rate from 88% to 92.5% in December, and 94.6% in January, through strategic retention efforts and customer engagement. - Evaluated renewal trends, churn risks, and customer feedback to bolster retention efforts, decrease policy drop-offs, and elevate long-term customer value.

- Conducted a pilot program in the health insurance B2B sector, increasing process efficiency and fortifying operations to support scalability. - Engaged with corporate clients to clarify requirements and present specialized insurance solutions, reinforcing long-term business relationships. - Elevated Renewbuy's B2B market share in health insurance through targeted client outreach and effective team management. - Fortified an extensive understanding of stakeholder management, negotiation, and strategic execution, contributing to measurable business growth.

- Launched a career as an associate in nesting and outbound sales, fostering strong foundations in customer engagement and sales conversions. - Transitioned to senior consultant status, with expertise in health insurance advisory and sales. - Secured top monthly sales of ₹28 lakhs through the chat channel by implementing consultative selling and concentrating on customer-centered approaches. - Mastered digital sales communication and customer relationship management, continually propelling organizational growth.