Gufran Sarwar
ID: CCE776654
Gufran Sarwar
ID: CCE776654
Social Accounts
Gufran Sarwar
ID: CCE776654
About Gufran Sarwar
Experienced IT Service Management professional with 6+ years driving measurable business value through strategic service operations and ITIL-aligned process optimization. Skilled in leading high-performing teams, managing SLAs, and fostering continual service improvement within complex IT environments. Proficient in ServiceNow administration, module configuration, workflow automation, custom solution development, and enhancing dashboards and reporting. Committed to leveraging technology and best practices to support digital transformation and optimize IT service delivery.
Employment History
Debug Sense
1st Mar 2021 to 31st Mar 2025
Project manager
1st Mar 2021 to 31st Mar 2025
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Salary Hidden
Roles & Responsibility
Skills
- Asset Allocation
- Asset Life Cycle Management
- Asset Management
- Data Analysis
- ITIL
- IT Service Delivery
- Supply Chain Management
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
- Advance Excel
- Basic Computer Proficency MS tool
Team Lead, Technical Lead
1st Jul 2018 to 29th Feb 2020
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Salary Hidden
Roles & Responsibility
Skills
- Cross-functional Team Leadership
- Technical Ability
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
- Basic Computer Proficency MS tool
WizerTech informatics PVT. LTD.
1st Nov 2017 to 30th Jun 2019
Desktop support engineer
1st Nov 2017 to 30th Jun 2019
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Salary Hidden
Roles & Responsibility
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
- Basic Computer Proficency MS tool
Education
BCA
(Highest)YBN University
21st Jan 2019 to 15th Oct 2021
Certifications
Cisco Certified Network Associate,ICHNP
From : indian Institute of Hardware Technology
1st Jan 2017 to 30th Apr 2018
Expertise
Customer Service Management
5/5
Advance Excel
4/5
Project Coordination
4/5
IT Service Delivery
4/5
Account Management
3/5
ITIL
2/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Urdu
Verbal
5/5
Written
5/5
