
Gufran Sarwar
ID: CCE776654

About Gufran Sarwar
Experienced IT Service Management professional with 6+ years driving measurable business value through strategic service operations and ITIL-aligned process optimization. Skilled in leading high-performing teams, managing SLAs, and fostering continual service improvement within complex IT environments. Proficient in ServiceNow administration, module configuration, workflow automation, custom solution development, and enhancing dashboards and reporting. Committed to leveraging technology and best practices to support digital transformation and optimize IT service delivery.
Employment History

Debug SenseInvite company
1st Jul 2018 to 29th Feb 2020
Project manager
1st Mar 2021 to 31st Mar 2025
Salary Package
Salary Hidden
Roles & Responsibility
Project Manager – IT Department Spearheaded a Pan-India laptop and desktop replacement initiative, overseeing end-to-end project execution and timely communication with key stakeholders. Managed escalations effectively, delivering strategic solutions to resolve issues and driving team coordination to maximize productivity. Led IT service delivery for infrastructure projects involving 50,000 assets, ensuring seamless laptop and desktop installations, operations, and logistics management. Demonstrated strong leadership and problem-solving skills to achieve project goals within scope, time, and budget constraints.
Skills
- Asset Allocation
- Asset Life Cycle Management
- Asset Management
- Data Analysis
- ITIL
- IT Service Delivery
- Supply Chain Management
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- Advance Excel
- , Basic Computer Proficency MS tool
Verification Pending
Team Lead, Technical Lead
1st Jul 2018 to 29th Feb 2020
Salary Package
Salary Hidden
Roles & Responsibility
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes. • Analysed and resolved complex technical issues. • Trained junior engineers on best practices for development techniques. • Managed the installation, maintenance, and troubleshooting of network systems and hardware. • Maintained an organized database of past projects for reference purposes.
Skills
- Cross-functional Team Leadership
- Technical Ability
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- , Basic Computer Proficency MS tool
Verification Pending

WizerTech informatics PVT. LTD.Invite company
1st Nov 2017 to 30th Jun 2019
Desktop support engineer
1st Nov 2017 to 30th Jun 2019
Salary Package
Salary Hidden
Roles & Responsibility
Desktop Support Engineer – IT & Development Delivered comprehensive technical support for Lenovo’s Refresh project at TATA Steel, Jamshedpur. Expertly installed and configured operating systems, software, and peripherals to optimize user environments. Assisted in deploying and maintaining cloud-based applications and virtual desktops, enhancing operational efficiency. Provided timely remote and onsite troubleshooting to resolve hardware, software, and network issues, ensuring minimum downtime and improved user satisfaction. Demonstrated strong problem-solving skills and technical expertise in a dynamic corporate IT setting.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- , Basic Computer Proficency MS tool
Verification Pending
Education
BCA
(Highest)YBN University
21st Jan 2019 to 15th Oct 2021
Certifications

Cisco Certified Network Associate,ICHNP
From : indian Institute of Hardware Technology
1st Jan 2017 to 30th Apr 2018
Expertise
Customer Service Management
5/5
Advance Excel
4/5
Project Coordination
4/5
IT Service Delivery
4/5
Account Management
3/5
ITIL
2/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Urdu
Verbal
5/5
Written
5/5
