Granthana D

Dynamic Sr. Representative operations with proven expertise at Concentrix Pvt Ltd, Dedicated Senior Operations Representative with a strong track record of leading teams and fostering a collaborative performance-driven culture. Recognized for ability to resolve escalated issues, train new hires, and implement SOPs that improve team productivity and maintain 100% compliance with quality standards, and maintaining 100% compliance with corporate policies. Strong understanding of content moderation workflows, quality assurance processes, and escalation protocol's. Experienced in identifying policy violations, including harmful, abusive, or misleading content, while maintaining high productivity and quality metrics. Seeking to leverage my experience in content review, data analysis, and compliance to contribute effectively to a dynamic organization focused on trust, safety, and digital platform excellence.