Gokul Raj R

• Directed daily branch operations, managing DD/MC stock registers and EOD reporting to ensure 100% compliance with institutional protocols. • Facilitated complex forex transactions and remittances, ensuring accuracy in financial documentation and regulatory reporting. • Resolved high-priority customer service requests and complaints, maintaining a seamless service delivery standard. • Identified sales leads for banking products through strategic customer engagement and needs analysis.

• Orchestrated customer account activation workflows and verified documentation to meet stringent KYC and SEBI regulatory requirements. • Executed Enhanced Due Diligence (EDD) and risk-based monitoring to mitigate fraud and ensure AML compliance. • Liaised with internal auditors and supported SEBI inspections, maintaining impeccable branch operational records. • Optimized data validation processes for customer records, enhancing operational efficiency and data integrity.

• Assessed creditworthiness for loan applicants by analyzing complex financial records, repayment history, and risk profiles. • Managed Pre-Disbursement Due Diligence (PDD) tracking and comprehensive loan documentation to ensure audit readiness. • Collaborated with the credit team to perform detailed financial statement analysis, reducing risk exposure during the approval process.