Customer Experience and Operations Leader with over 6 years in healthcare and insurance services. Currently Team Lead – Customer Experience at Bajaj Finserv Health Limited, overseeing the entire customer journey from service opt-in to delivery. Skilled in NPS management, process improvement, cross-functional collaboration, and complaint resolution. Experienced in driving customer retention and managing projects with insurance partners like Niva Bupa Health Insurance to ensure seamless policy benefits and high satisfaction. Seeking a leadership role focused on Customer Experience, Service Operations, or Customer-Centric Project Management.
