Customer-Focused Technical Support Executive with 5+ years of experience in telecom support,
customer service, and B2B/B2C operations. Experienced in handling high-volume inbound support,
troubleshooting network and billing issues, and maintaining SLA compliance. Proven ability to
achieve KPIs including 95%+ CSAT and 90% FCR. Seeking remote Technical Support / L1
Helpdesk opportunities with global organizations.
