Gautam Sharma
ID: CCE905359
Gautam Sharma
ID: CCE905359
- Haryana, India
Gautam Sharma
ID: CCE905359
Employment History
Concentrix Daksh Private LimitedInvite company
1st Feb 2025 to 1st Nov 2025
Technical support agent
1st Feb 2025 to 1st Nov 2025
Salary Package
Salary Hidden
Roles & Responsibility
Resolved 95% of hardware, software, and network tickets within SLA, improving overall issue resolution speed by 30%. Delivered 4.8/5 customer satisfaction by providing real-time support via chat and ensuring rapid ticket closure. Trained and onboarded 10 team members, enhancing team productivity and reducing recurring support errors by 40%. Escalated and mitigated recurring technical issues, decreasing repeat tickets and improving overall service efficiency.
Skills
- Handle Confidential Information
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
Cyber Elite LimitedInvite company
1st Apr 2024 to 1st Jan 2025
Cyber security analyst
1st Apr 2024 to 1st Jan 2025
Salary Package
Salary Hidden
Roles & Responsibility
Developed and tested 5 web applications using HTML, CSS, and JavaScript, identifying vulnerabilities and improving overall security posture. Assisted in digital forensics using FTK and Encase, analyzing and recovering critical data with 95% accuracy. Conducted basic penetration testing and vulnerability assessments, detecting and reporting 10 potential security risks. Gained hands-on experience with real-time cybersecurity tools, improving practical knowledge in threat detection and mitigation.
Skills
- APIs
- Burp Suite
- Cyber-security
- Ethical Hacking
- JavaScript
- .NET
- Nmap
- Penetration Testing
- SQL Injection
- VAPT
- XSS
- • Experience with CI/CD pipelines, DevOps, and cloud deployments.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- , Basic Computer Proficency MS tool
Verification Pending
