Gaurav Soni

Roles & Responsibility

I’m a Quality Lead with over 10 years of experience driving performance improvement, audit accuracy, and process efficiency in BPO and e-commerce environments. At Conneqt Business Solutions, I lead a team of Quality Analysts, manage calibration sessions, and implement quality frameworks that have improved CSAT and reduced AHT. I specialize in root cause analysis, compliance audits, and training underperforming teams, consistently delivering measurable results. I’m now looking to bring this expertise into a new opportunity where quality and operational excellence are a priority