Gaurav Soni
ID: CCE623904
Gaurav Soni
ID: CCE623904
- Quality lead, Digitide solutions limited
- Madhya Pradesh, India
Gaurav Soni
ID: CCE623904
- Quality lead, Digitide solutions limited

About Gaurav Soni
I’m a Quality Lead with over 10 years of experience driving performance improvement, audit accuracy, and process efficiency in BPO and e-commerce environments. At Conneqt Business Solutions, I lead a team of Quality Analysts, manage calibration sessions, and implement quality frameworks that have improved CSAT and reduced AHT. I specialize in root cause analysis, compliance audits, and training underperforming teams, consistently delivering measurable results. I’m now looking to bring this expertise into a new opportunity where quality and operational excellence are a priority
Employment History
Digitide solutions limitedInvite company
25th Aug 2020 to 16th Jan 2026
Quality lead
25th Aug 2020 to 16th Jan 2026
Salary Package
Salary Hidden
Roles & Responsibility
I’m a Quality Lead with over 10 years of experience driving performance improvement, audit accuracy, and process efficiency in BPO and e-commerce environments. At Conneqt Business Solutions, I lead a team of Quality Analysts, manage calibration sessions, and implement quality frameworks that have improved CSAT and reduced AHT. I specialize in root cause analysis, compliance audits, and training underperforming teams, consistently delivering measurable results. I’m now looking to bring this expertise into a new opportunity where quality and operational excellence are a priority
Verification Pending
Lingo
Hindi (Hinglish)
Verbal
5/5
Written
5/5
