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Profile Background
GM

Gandam Mushahid

ID: CCE565298

Gandam Mushahid

ID: CCE565298

  • Workforce planning analyst, Commonwealth Bank of Australia
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Profile Background
GM

Gandam Mushahid

ID: CCE565298

  • Workforce planning analyst, Commonwealth Bank of Australia
Sponser Title

Employment History

2023
CB

Commonwealth Bank of Australia

29th May 2023 to 8th May 2026

Workforce planning analyst

29th May 2023 to 8th May 2026

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Salary Package

Salary Hidden

Roles & Responsibility

I work on capacity planning by forecasting workload and calculating how many agents are needed. I use past data, AHT, and shrinkage to plan staffing. I also monitor actual performance and adjust schedules or staffing if there is any gap.

Skills

  • Capacity Planning
  • Forecasting
  • Scheduling
  • real time monitoring
Sponser Title