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GM
Gandam Mushahid
ID: CCE565298
Gandam Mushahid
ID: CCE565298
Workforce planning analyst, Commonwealth Bank of Australia
Employment History
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GM
Gandam Mushahid
ID: CCE565298
Workforce planning analyst, Commonwealth Bank of Australia
Employment History
2023
CB
Commonwealth Bank of Australia
29th May 2023 to 8th May 2026
Workforce planning analyst
29th May 2023 to 8th May 2026
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Salary Package
Salary Hidden
Roles & Responsibility
I work on capacity planning by forecasting workload and calculating how many agents are needed. I use past data, AHT, and shrinkage to plan staffing. I also monitor actual performance and adjust schedules or staffing if there is any gap.
Skills
Capacity Planning
Forecasting
Scheduling
real time monitoring