Gagandeep Singh Oberoi

Roles & Responsibility

Working as a Lead - Service Delivery Specialist (Project - HR) - Accenture Solutions Pvt. Ltd  Overall 18 years of rich experience in managing & leading teams (max team size of 50) for running successful Customer Service process/ business operations/process management, Client Servicing and Team Management.  Proven track record of successfully program managing complex multi-faceted service delivery assignments, consistently resulting in cost saving, meeting business & SLA/KPI demands.  Effective communicator with skills in devising & implementing innovative strategies & contributing towards positive growth of company  Proficient in managing customer service operations, service assurance, building relationship with vendors and clients & achieving desired goals