9 years of experience in international BPO. I am a hardworking professional and conscientious person who enjoys the challenge of both leading and managing people. Delivers excellence by cultivating rapport with individuals, inspires trust and guides team toward achievement of organizational goals. Strong facilitator, adept at working cross-departmentally with co-management and top-level leadership to optimize project goals and output, resolve complex problems and deliver innovative business improvement strategies. Excellent trainer and mentor. Looking for a position with growth potential where my discipline, analytical skills, positive attitude, leadership quality, professionalism, tireless efforts and interest can be utilized.