FY
Fahad Yazdani
ID: CCE185308
Fahad Yazdani
ID: CCE185308
- Delhi, India
About Fahad Yazdani
B.Pharm graduate and Customer Relationship Executive with hands-on experience overseeing operations across four diagnostic centres at Cent Health, Delhi. Proven track record in TAT compliance, critical escalation resolution, and cross-functional coordination between patients, clinicians, and operations teams. Holds a Diploma in Cognitive Behavioural Psychology, applied directly to patient interaction and service recovery. Committed to delivering patient-centric, high-efficiency healthcare operations.

Employment History
2025
CH
Cent Health
29th Dec 2025 to Present
Customer reletionship executive manager
29th Dec 2025 to Present
See MoreSalary Package
Salary Hidden
(Request Full profile to reveal)
Roles & Responsibility
Directed end-to-end operations across 4 diagnostic centres, maintaining consistent service standards, staff coordination, and daily execution quality. Enforced strict Turnaround Time (TAT) protocols for diagnostic report delivery, reducing delays and increasing patient trust. Served as the primary escalation point for critical patient and clinical complaints, resolving issues with precision and full documentation. Coordinated workflows across patients, referring physicians, lab teams, and administrative staff simultaneously across multiple sites. Applied Cognitive Behavioural Psychology (CBT) techniques in patient interactions to manage expectations, de-escalate conflict, and build long-term loyalty. Maintained CRM records.
Skills
- International & Domestic Customer Support
- Performance Data Analysis & Reporting

Education
2025
Bachelors of Pharmacy
Aryabhatta Knowledge University
1st Mar 2020 to 10th Jun 2025
Expertise
TAT Optimisation
5/5
Report Management
5/5
Health Information Management
5/5
Patient Experience
5/5
CBT Application
5/5
Clinical Coordination
5/5
Microsoft Excel (Advanced)
5/5
Data Analysis
5/5
Operations Dashboards
5/5
Multi-Centre Management
4/5
Escalation Resolution
4/5
CRM Tools
3/5
Lingo
English (Fluent)
Verbal
5/5
Written
5/5
Hindi (Native)
Verbal
5/5
Written
5/5
Urdu (Native)
Verbal
5/5
Written
5/5