Fahad Yazdani

Directed end-to-end operations across 4 diagnostic centres, maintaining consistent service standards, staff coordination, and daily execution quality. Enforced strict Turnaround Time (TAT) protocols for diagnostic report delivery, reducing delays and increasing patient trust. Served as the primary escalation point for critical patient and clinical complaints, resolving issues with precision and full documentation. Coordinated workflows across patients, referring physicians, lab teams, and administrative staff simultaneously across multiple sites. Applied Cognitive Behavioural Psychology (CBT) techniques in patient interactions to manage expectations, de-escalate conflict, and build long-term loyalty. Maintained CRM records.