Ekta Kumari

Spearheaded customer onboarding and end-to-end KYC documentation for high-net-worth clients, ensuring 100% compliance with RBI and internal guidelines. Conducted periodic transaction monitoring, flagged suspicious transactions, and coordinated with compliance teams for escalations. Managed customer service operations, wealth portfolio reviews, and relationship building, increasing portfolio value by 22%. Trained junior staff on KYC norms, fraud detection, and documentation standards, improving team accuracy by 18%. Assisted in periodic audits and internal reviews to ensure zero non-compliance observations.