Ebi Benjamin Franklin
ID: CCE004804
Ebi Benjamin Franklin
ID: CCE004804
- Kerala, India
Social Accounts
Ebi Benjamin Franklin
ID: CCE004804
About Ebi Benjamin Franklin
Dynamic and self-motivated professional with a proven track record in customer relationship management, sales, insurance operations, and risk management, backed by experience in the banking and retail sectors. Demonstrates strong leadership and team supervision abilities with exceptional communication, negotiation, and decision-making skills, delivering consistent results in client satisfaction and organizational growth. Adept at multitasking and adapting to dynamic environments, with a solid foundation in compliance, claims handling, and financial advisory services for both corporate and individual clients. Proficient in English, Malayalam, Tamil, and Hindi, with a collaborative approach and a commitment to continuous personal and professional improvement. CTC negotiable based on current CTC and interview performance
Employment History
Treebo west fort divineInvite company
1st Mar 2025 to 30th Jul 2025
Csa
1st Mar 2025 to 30th Jul 2025
Salary Package
Salary Hidden
Roles & Responsibility
Duty Manager – Front Office Operations, Customer Service & Revenue Growth Expert in Customer Relationship Management | Enhancing Satisfaction & Retention
Skills
- Bill Payment
- Customer Service Management
- Hospitality Service
- • Key Account Management & Customer Retention
Verification Pending
Asada Al Jazeera Trading Company LLTInvite company
12th Jan 2022 to 31st Dec 2024
Foreman
12th Jan 2022 to 31st Dec 2024
Salary Package
Salary Hidden
Roles & Responsibility
Foreman – Insurance Department Responsible for supervising site operations to ensure compliance with insurance and safety standards. Implemented risk-management practices to identify, evaluate, and mitigate workplace and project hazards, minimizing potential liabilities. Coordinated with cross-functional teams to enforce safety protocols, conduct inspections, and maintain accurate documentation for insurance claims and audits. Led training sessions to enhance team awareness of risk prevention measures, ensuring a secure work environment and alignment with corporate insurance policies. Delivered consistent project oversight to support timely completion within safety and regulatory frameworks.
Skills
- Banking Relationships
- Financial Risk Management
- Insurance
- Site Supervision
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- • B2B Sales & International Business Development
- • Key Account Management & Customer Retention
- • Accounts
Verification Pending
Idfc first bankInvite company
1st Jan 2019 to 30th Dec 2021
Senior customer service assistant
1st Jan 2019 to 30th Dec 2021
Salary Package
Salary Hidden
Skills
- Banking Relationships
- Compliance Oversight
- Corporate Communications
- • Account Reconciliation
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- B2B Sales | OEM Sales | Technical Textiles | Industrial Fabrics | Agri Textiles | Geo Textiles | Packaging | Automotive | Techno-Commercial Negotiation | Pricing & Costing | Business Development | Market Research | CRM | Customer Relationship | Product Trials | International Sales | Forecasting | Reporting | Communication | Strategic Planning
- risk policies
Verification Pending
Electra AC & Spare PartsInvite company
1st Jan 2014 to 30th Mar 2018
Customer service and sales executive
1st Jan 2014 to 30th Mar 2018
Salary Package
Salary Hidden
Roles & Responsibility
Customer Service and Sales Executive - Sales and Marketing Department Delivered exceptional customer service by promptly addressing inquiries, resolving concerns, and building strong client relationships. Proactively identified customer needs to provide tailored product recommendations, driving sales growth. Collaborated with the sales team to meet targets and enhance customer satisfaction. Utilized CRM systems to track interactions and follow up effectively, ensuring a seamless customer experience. Contributed to marketing initiatives by gathering customer feedback to inform strategies and improve service delivery. Committed to upholding company standards and promoting brand loyalty through professional and responsive communication.
Skills
- Business Development
- Customer-focused Service
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- Team leadership Expert
- address inquiries
Verification Pending
Expertise
I possess strong expertise in customer relationship management, client engagement, and service retention, supported by solid experience in sales, cross-selling, and efficient complaint resolution. My background includes front office and administrative operations, team leadership, and coordination across departments to ensure smooth service delivery. I am skilled in risk assessment, insurance handling, site supervision, and maintaining compliance with safety and organizational standards. With excellent communication, negotiation, and problem-solving abilities, I handle CRM/PMS software confidently while managing documentation, reports, and time-sensitive tasks. My diverse experience allows me to work effectively with clients, teams, vendors, and contractors to achieve operational and service excellence.
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi (Hinglish)
Verbal
4/5
Written
2/5
Malayalam
Verbal
5/5
Written
5/5
Tamil
Verbal
5/5
Written
3/5
