Durgesh Babu
ID: CCE067046
Durgesh Babu
ID: CCE067046
- Csa, Konnexion Back office Pvt Ltd
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Durgesh Babu
ID: CCE067046
- Csa, Konnexion Back office Pvt Ltd
Employment History
2023
KB
Konnexion Back office Pvt Ltd
23rd May 2023 to Present
Csa
23rd May 2023 to Present
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Salary Hidden
Roles & Responsibility
Leads and coach junior Fraud Analysts in the daily functions of Fraud Operations including shift and On-Call
assignments, prioritization of tasks, and emergency response assignments
• Compile and produce fraud related activity reports and Daily M-Commerce Transactions Analysis(pan India) for
immediate leadership
• Ensures that individual performance meets or exceeds the department standards
• Training and coaching new employees on how to use CRM tools, entering customer data and organizing customer
interaction logs
Skills
- Operations analysis
- Excellent problem-solving, debugging, and analytical skills.
- • Experience with payment gateway integration.
- Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
- • Cross-Functional Team Leadership
Supporting Documents
2013
AB
Aegis BPO Ltd. Noida Senior Fraud Analyst - Airtel Africa Pr
13th Oct 2013 to 23rd May 2023
Ase
13th Oct 2013 to 23rd May 2023
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Salary Hidden
Roles & Responsibility
As an ASE in Account & Finance, U will analyze data patterns and network behaviors to identify fraudulent trends. Your responsibilities include examining High Usage and alarm reports to determine optimal fraud mitigation strategies, and conducting thorough investigations of suspected internal and external fraud to minimize organizational losses. Proficiency in operating ROC-Ver.7.4 for alarm analysis is essential for managing fraud-related tickets efficiently. You will compile detailed fraud activity and daily M-Commerce transaction reports for leadership, propose innovative fraud detection methods, and ensure accurate documentation of all activities in the CRM system, adhering to established protocols.
Skills
- Operations analysis
- Invoice Verification
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
Supporting Documents
