Durgesh Babu
ID: CCE067046
Durgesh Babu
ID: CCE067046
- Csa, Konnexion Back office Pvt Ltd
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- Uttar Pradesh, India
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Durgesh Babu
ID: CCE067046
- Csa, Konnexion Back office Pvt Ltd
Employment History
Konnexion Back office Pvt LtdInvite company
23rd May 2023 to Present
Csa
23rd May 2023 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Leads and coach junior Fraud Analysts in the daily functions of Fraud Operations including shift and On-Call assignments, prioritization of tasks, and emergency response assignments • Compile and produce fraud related activity reports and Daily M-Commerce Transactions Analysis(pan India) for immediate leadership • Ensures that individual performance meets or exceeds the department standards • Training and coaching new employees on how to use CRM tools, entering customer data and organizing customer interaction logs
Skills
- • Operations analysis
- • Excellent problem-solving, debugging, and analytical skills.
- • Experience with payment gateway integration.
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- • Cross-Functional Team Leadership
Supporting Documents
Verification Pending
Aegis BPO Ltd. Noida Senior Fraud Analyst - Airtel Africa PrInvite company
13th Oct 2013 to 23rd May 2023
Ase
13th Oct 2013 to 23rd May 2023
Salary Package
Salary Hidden
Roles & Responsibility
As an ASE in Account & Finance, U will analyze data patterns and network behaviors to identify fraudulent trends. Your responsibilities include examining High Usage and alarm reports to determine optimal fraud mitigation strategies, and conducting thorough investigations of suspected internal and external fraud to minimize organizational losses. Proficiency in operating ROC-Ver.7.4 for alarm analysis is essential for managing fraud-related tickets efficiently. You will compile detailed fraud activity and daily M-Commerce transaction reports for leadership, propose innovative fraud detection methods, and ensure accurate documentation of all activities in the CRM system, adhering to established protocols.
Skills
- • Operations analysis
- • Invoice Verification
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Supporting Documents
Verification Pending
