DS
Divyansh Singh
ID: CCE169601
Divyansh Singh
ID: CCE169601
- Customer service, Airtel Bharti
DS
Divyansh Singh
ID: CCE169601
- Customer service, Airtel Bharti

About Divyansh Singh
A dedicated Airtel Customer Support Executive with expertise in telecalling and client relationship management. Skilled in effectively handling customer interactions, resolving issues promptly, and ensuring a positive experience. Strong communication abilities complement a solution-focused approach to address diverse customer needs and maintain satisfaction. Experienced in managing marketing budgets to support strategic initiatives. Committed to delivering exceptional service and fostering lasting client connections.
Employment History
2025
AB
Airtel Bharti
14th Jan 2025 to Present
Customer service
14th Jan 2025 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
• Managed a portfolio of 200+ customer accounts, achieving a 95% satisfaction rate.
• Resolved customer conflicts efficiently, reducing complaint resolution time by 30%.
• Utilized CRM tools to track customer interactions, enhancing follow-up efficiency by 40%.
• Trained new team members on customer handling techniques, improving team performance by 20%.
• Developed customer feedback initiatives, increasing engagement rates by 25% within six months.
Skills
- Conflict Resolution
- Coustomer handling
- Customer Relationship Management (CRM)
Expertise
Good communication skill
4/5
Marketing Budget Management
3/5
Lingo
English
Verbal
4/5
Written
4/5
Hindi
Verbal
3/5
Written
4/5
