Results-driven Operations and Customer Service Leader with 5+ years of progressive experience in team management, client servicing, and process optimisation across the e-commerce, customer support, digital marketing, insurance, and real estate sectors. Proven track record of leading high-performing teams, driving efficiency, and meeting organisational KPIs. Adept at training, mentoring, and performance management with strong skills in data analysis, reporting, and operational strategy. Recognised for delivering quality and client success through a collaborative leadership approach.
