Divya Solanki

Quality Analyst with hands-on experience in the Adobe process at Teleperformance, promoted internally for consistent performance and analytical accuracy. Skilled in quality audits, root cause analysis, WA dashboards, Excel reporting, and stakeholder communication. Holds a BBA in HR and a Coaching Excellence certification, enabling a balanced approach to performance management and people development. Known for maintaining high compliance standards, driving process improvement, and delivering actionable feedback to enhance customer experience and operational efficiency.