Divya Divya
ID: CCE391663
Divya Divya
ID: CCE391663
- Customer service manager, Hsbc
- Karnataka, India
Divya Divya
ID: CCE391663
- Customer service manager, Hsbc
About Divya Divya
Dynamic Client Service Manager with a proven track record at HSBC Bank, excelling in client relationship management and credit risk assessment. Recognized for enhancing service quality through innovative training programs and process improvements, driving significant revenue growth and client satisfaction. Passionate about delivering exceptional results and fostering strong client connections.
Employment History
HsbcInvite company
9th Jan 2022 to 9th Feb 2025
Verification Pending
One TrustInvite company
1st Nov 2021 to 1st Jan 2022
Collections analyst
1st Nov 2021 to 1st Jan 2022
Roles & Responsibility
Achieved improved recovery outcomes by investigating credit and collection issues. Streamlined dispute resolution processes through effective collaboration with stakeholders. Enhanced policies and performance benchmarks by providing valuable insights.
Skills
- Customer Engagement
Verification Pending
Oracle India Pvt Ltd.Invite company
1st Nov 2018 to 1st Oct 2021
Collection specialist
1st Nov 2018 to 1st Oct 2021
Roles & Responsibility
Executed credit risk assessments and monitored accounts, reducing financial exposure significantly. Supported escalated case resolutions, leading to improved customer success metrics. Partnered with cross-functional teams for enhanced process optimization and data integrity. Recognized with multiple awards for outstanding contributions to business enablement. Provided technical support for existing reports, dashboards, or other tools.
Skills
- Customer Experience
Verification Pending
Aegis Ltd.Invite company
1st Oct 2017 to 1st Sep 2018
Customer agent
1st Oct 2017 to 1st Sep 2018
Roles & Responsibility
Managed seller dispute resolutions through email and voice support channels. Created comprehensive documentation and FAQs to enhance efficiency in dispute resolution. Implemented strategies based on customer feedback to improve overall service quality.
Skills
- Customer Analysis
Verification Pending
Portfolio
Education
MBA in PG Diploma in Human Resource Management
Narsee Monjee Institute of Management Studies
10th Jun 2014 to 1st Jul 2019 (Expected)
Expertise
Client Relationship Management
5/5
Customer satisfaction analysis
5/5
Client relationship building
5/5
Customer feedback analysis
5/5
Process Improvement
5/5
Customer Retention
5/5
Client surveys
5/5
Compliance training
4/5
Operational best practices
4/5
Credit risk assessment
3/5
