Divya Divya

Achieved improved recovery outcomes by investigating credit and collection issues. Streamlined dispute resolution processes through effective collaboration with stakeholders. Enhanced policies and performance benchmarks by providing valuable insights.

Executed credit risk assessments and monitored accounts, reducing financial exposure significantly. Supported escalated case resolutions, leading to improved customer success metrics. Partnered with cross-functional teams for enhanced process optimization and data integrity. Recognized with multiple awards for outstanding contributions to business enablement. Provided technical support for existing reports, dashboards, or other tools.

Managed seller dispute resolutions through email and voice support channels. Created comprehensive documentation and FAQs to enhance efficiency in dispute resolution. Implemented strategies based on customer feedback to improve overall service quality.