Dipanshu chauhan
ID: CCE904635
Dipanshu chauhan
ID: CCE904635
- Costumer service, Creative lipi webtech private limited
- Haryana, India
Dipanshu chauhan
ID: CCE904635
- Costumer service, Creative lipi webtech private limited
About Dipanshu chauhan
Results-driven Customer Support & Operations professional with hands-on experience in international BPO environments. Expertise in blended processes (chat & voice), customer query resolution, SLA adherence, and quality-driven service delivery. Strong command over global business communication, customer empathy, process compliance, and high-volume support operations.
Employment History
Creative lipi webtech private limitedInvite company
3rd Oct 2023 to 22nd Nov 2025
Verification Pending
Creative LipiInvite company
1st Oct 2023 to 1st Nov 2025
Associate
1st Oct 2023 to 1st Nov 2025
Roles & Responsibility
Delivered end-to-end customer support to international clients via chat and voice channels. Achieved strong first-contact resolution by accurately identifying issues and providing timely solutions. Supported customers with service, account, billing, and general inquiries while maintaining empathy. Maintained high-quality written and verbal communication aligned with global standards. Consistently met SLA, TAT, and quality benchmarks across processes. Managed multiple chats and calls simultaneously using CRM and support tools. Documented cases accurately and escalated issues as per defined workflows.
Verification Pending
American Institute of English LanguageInvite company
1st Oct 2020 to 1st Sep 2023
Faculty
1st Oct 2020 to 1st Sep 2023
Roles & Responsibility
Delivered English communication training tailored for international BPO environments. Trained learners in voice and chat support etiquette, empathy, and professional behavior. Conducted mock international calls, chat simulations, and role-plays for job readiness. Enhanced learner confidence in handling global accents, objections, and live customer scenarios. Provided guidance on quality standards, compliance, and operational discipline.
Verification Pending
Education
Bachelor of Computer Applications (BCA)
Amity University
1st Jul 2022 to 30th Nov 2025 (Expected)
Senior Secondary (Science)
M.D. Jain Inter College, Agra
1st Apr 2021 to 31st Mar 2022 (Expected)
Secondary (X)
M.D. Jain Inter College, Agra
1st Apr 2019 to 31st Mar 2020 (Expected)
Expertise
International BPO Operations (Chat & Voice)
5/5
Customer Support Executive (CSE) Operations
5/5
Query Resolution & First Contact Resolution (FCR)
5/5
SLA
5/5
TAT & Quality Compliance
5/5
CRM & Ticketing Tools Handling
5/5
Professional Business Communication (Global English)
5/5
Escalation Handling & Case Documentation
5/5
Customer Experience (CX) Management
5/5
Multitasking in High-Volume Environments
5/5
Process Adherence & Compliance
5/5
