Dipanshu chauhan

Delivered end-to-end customer support to international clients via chat and voice channels. Achieved strong first-contact resolution by accurately identifying issues and providing timely solutions. Supported customers with service, account, billing, and general inquiries while maintaining empathy. Maintained high-quality written and verbal communication aligned with global standards. Consistently met SLA, TAT, and quality benchmarks across processes. Managed multiple chats and calls simultaneously using CRM and support tools. Documented cases accurately and escalated issues as per defined workflows.

Delivered English communication training tailored for international BPO environments. Trained learners in voice and chat support etiquette, empathy, and professional behavior. Conducted mock international calls, chat simulations, and role-plays for job readiness. Enhanced learner confidence in handling global accents, objections, and live customer scenarios. Provided guidance on quality standards, compliance, and operational discipline.