Dipali Khajekar

Roles & Responsibility

Managed end-to-end payroll and billing operations for US-based clients, ensuring timely report publishing and process accuracy. Acted as a Subject Matter Expert (SME), resolving process and technical queries and supporting location managers with escalations. Published weekly Turnaround Time (TAT) and billing status reports for clients and internal stakeholders. Handled direct client communication via emails and regular calls; led daily and weekly performance calls. Maintained audit documentation for Opex audits, ensuring full compliance. Managed On-the-Job Training (OJT) for new hires; published training progress and performance reports. Acted as a team’s point of contact in the absence of the manager and conducted weekly team meetings.