Dipak pawar

CAREER OBJECTIVE Accomplished Technical Support and Network Operations Professional with over 21 years of experience across telecom, ISP, and enterprise environments. Seeking to leverage extensive 24x7 support, incident management, and application/server monitoring skills in a fast-paced environment. Eager to provide first-level support, maintain optimal system performance, and ensure compliance with regulatory and security standards in a financial services setting. PROFESSIONAL SUMMARY 21+ years in IT and Network Operations: Proven expertise in handling 24/7 support operations, ensuring mission-critical availability and performance. Incident & Problem Resolution: Extensive background in ITIL-based incident management, root cause analysis, and troubleshooting across Unix/Linux, Windows Server, and network systems. Application & Server Support: Skilled in basic server management, system monitoring, and maintaining application environments with a focus on compliance and regulatory standards. Team Leadership & Training: Experienced in mentoring and training L1 support staff, developing SOPs, and documenting processes to drive service continuity and efficiency. Financial Services Domain Exposure: Adept at working with environments requiring adherence to financial regulations, data security standards, and standards for Indian securities and banking operations. CORE COMPETENCIES  Telecom & ICT Infrastructure: OFC, IP/MPLS, NOC operations, SLA monitoring  Project Management: MS Project, Primavera, Risk Analysis, Budgeting, Tendering  Stakeholder & Vendor Management: PIAs, OEMs, Government bodies, PMC coordination  Leadership & Compliance: Team mentoring, SLA adherence, Govt. project standards  Tools & Technologies: Cisco IOS, Juniper, Firewall, OpsBridge, SMAX, MS Office Suite TECHNICAL SKILLS: Operating Systems: Unix, Linux, Windows Server Scripting & Database: Shell scripting, basic PL/SQL, dotnet fundamentals Monitoring & Troubleshooting: NMS, MRTG, RFMS, network protocols, connectivity tools Cloud Platforms: AWS, Azure Network Infrastructure: Cisco, Juniper, Huawei, Fortinet, Palo Alto Networks Certifications: Six Sigma Green Belt Certified Mumbai On2015: TUVSA/20115/SSGB/0083/0001 CCNA Certified Mumbai On 2001 Project Management Trained Mumbai On 2011 MCSE Trained Mumbai. On 2002 Strategic Operation Trained Mumbai On 2025 Professional Experience Network Manager, Maharashtra Information Technology Corporation Ltd. (A Government of Maharashtra Enterprise) (From Jun2023– till Date) Spearheaded BharatNet II implementation across multiple districts, overseeing end-to-end fiber rollout, NOC operations, and vendor coordination. Prepared execution schedules, risk mitigation strategies, and monitored milestones across Package A, B, and C. Supervised NOC teams, Senior Network Engineers, O&M Engineers, and field staff across taluka-level operations. Coordinated with PIAs, OEMs, PMC, and Government authorities to resolve escalations. Oversaw acceptance testing, RMA processes, and compliance with SLA standards. Verified vendor bills, utilization reports, and ensured budget optimization and cost control. Managed firewall, routers, and RFMS monitoring, ensuring uptime and SLA adherence. Implemented QoS policies, MRTG monitoring, and ITSM/ITOM tools (OpsBridge, OBM, UCMDB, SMAX) for performance tracking. Key Achievements: Restored and optimized non-functional routers, firewalls, and RFMS across multiple packages. Automated ISP fault ticketing system integration with NMS/EMS. Ensured 100% compliance with RFP clauses during vendor invoice verification. Provisioning Manager, Reliance Communication ltd: -(From March 2022– Jun 2023) Lead Enterprise Provisioning Team. Responsible for MEN, Router Provisioning & Enterprise Service Configuration. Conducted training for new support staff on provisioning workflows and DR site readiness. Responsible for troubleshooting experience in Enterprise LAN/WAN environment. Knowledge of MPLS, L3VPN, L2VPN technologies & QoS as well routing protocols (OSPF, BGP), firewall (FortiGate) configuration, 802.1x, Tunneling, VPN, NAT, ACL, Load Balancing , DDOS configuration. Responsible for Network Optimization, Network Shifting, Enterprise solution to customer. Provided hands-on training to new team members on provisioning processes and escalation workflows. Audit the Network Provisioning as per the guidelines given in terms of Protection provided. Maintain Databases & Network Inventory,Perform analysis and diagnosis on complex networking problems,Restoring major outage that occurred during shifting activity, Fiber cut. Asst Manager, Reliance Jio: -(From Feb2018 Nov 2020) Lead Field Engineer and contract Supervisors, Technicians, Patrollers, Splicing teams. Responsible & Ensure to meet for 100% FTTx broadband network infrastructure & Enterprise services KPI, Controlling in MTTR, OPEX, and CAPEX. Spare management, Vendor & their billing Management with 100% compliance. Track record in delivering to scope, time and cost both infrastructure as well Data Projects ranging in value between INR 7.5mn-9.5mn per month with teams. Strive to move project from one phase to another until completion, driving force for the rest of the project stakeholders for their commitments & Timely escalation to avoid/mitigate project delays. Lead Network Operation, IDEA: -Shivam InfocomPvt Ltd- (From OCT 2016 –Till Feb2018). Managing Outages, SLA, uptime, Service availability, Root Cause Analysis (RCA) of Network. Responsible for Support in Field for Installation of Huawei PTN &ECI, Marconi MUX, Huawei PTN Mux, Breakdown & Preventive maintenance. Responsible for implementation& Maintenance of DCN, QOS & Clock, Network Augmentation & Network Optimization of ECI & HUAWEI Mux& Maintenance of BSC E1, POI & Enterprise Services. Coordination with Cross department like Fiber Team, Fiber Leased Providers, PACO, NOKIA & BTS operation team to serve 4G site Bandwidth & prepare daily Tracker to complete all activity on time. Coordination, Monitoring & guiding to NOC, Project team for proper Rollout of 4G site in Mumbai Circle, Preparation of Network Diagram in coordination with Idea Planning, Project Team. Lead Network Planning , RCOM: -Manpower Group of Services- For Ericsson India Pvt Ltd.(From March2013 –Oct 2016) Responsible for MEN Operational Network Planning &3G, CDMA & Enterprise Bandwidth planning. Drawing of Block Diagram of Network Support MW to fiber conversion to upgrade the bandwidth based on planning. Verification of RFS offered data as per Idea Project Team. Co-ordinate with SCM for Vendor allotment for I&C of the electronics at sites and deliver the sites within the time period given. Supervision of Installation and commissioning of telecom systems as per the design and schedule. Updating progress to management. Coordination, Monitoring & guiding to Project team for proper Rollout of 3G site in Mumbai Circle & Handling the project team to complete the job effectively in given time frame Project Manager :- Bharti Airtel Ltd. (From MAY-2011- March 2012) Accountable for all progress of the deliverables right from planning, executing, monitoring and controlling the progress of the project deliverables. Understand the customer requirement & get implement the NE equipment may be SDH, TDM and deliver data Project like Managed or Unmanaged L3VPN , Lease Line i.e(Local loop & NLD) & Internet product like(Internet Leased Port ,Internet LL) in coordination with Construction team, fiber team, planning team ,Sales team , NOC team, Provisioning team & customer. Develop and execute appropriate actions to rectify deviations from plans, schedules, or procedures, Conduct project kick off call or meetings, timely communication of project progress and completion of project interim milestones. Proven track record in delivering to scope, time and cost both infrastructure and Data Projects ranging in value between INR 7.5mn-9.5mn per month with teams sizes of 2 Project Engineers consisting of onshore / offshore developers, business analysts, test analysts and third party vendors. Strive to move project from one phase to another until completion, driving force for the rest of the project stakeholders for their commitments & Timely escalation to avoid/mitigate project delays. Network Operation Engineer: Reliance Communication Ltd. (From Aug2007 – April 2011) Supervised permanent (Field Engineer) and contract personnel (Technician). Excellent communication skills with the ability to interface at all levels. Exceptional project planning, organization, and detail orientation skills. Performing Quality Call Monitoring & Ticket Quality Checks. Ensure Network uptime should be 100% .Arrange DG Set, Utility and Battery Backup in coordination with Contractor & Field Engineer. Responsible for Maintenance of Enterprise Customer applications like L3VPN, Leased Line, L2VLL, DIA (Direct internet), and PRI (Voice circuit) lines by Field Engineer within SLA. Reduce repeat and chronic network issues & look for process improvements to achieve less MTTR, fault rate. Re-engineering of enterprise network designs to meet increasing customer demands & Trouble shooting and problem resolution of elusive customer network difficulties, Ensure Preventive & Corrective Maintenance at sites as per NHQ guidelines. Transmission Engineer:TATA Teleservices Maharashtra Ltd., Andheri. (From Oct 2005 – Aug 2007) Responsibilities/Achievements: Responsible for carrying out independently restructuring, Installation, Provisioning, Commissioning, Testing and Acceptance Testing, operation & maintenance for Access, Transmission & Microwave Products. Microwave link & E1 Link. Transport/ O&M spare management with 100% compliance & OFC route survey, planning, preparing work schedule along the route. Maintain Record of electronics at sites as well as at warehouse and send report to Circle O&M Head, Supervise Operation & Maintenance of BTS, utility/power systems(PIU, SMPS, Battery bank, DG) Proactively get done Preventive Maintenance in Maintenance window by taking Planned Event/ Planned Activity with the help of NMS, Power team, Fiber team, and Contractor team. ITMC Trainee Engineer ; Videsh Sanchar Nigam Ltd(VSNL) LVSB (From Aug 2004 to Sept 2005) ITMC & SMW2/FLAG/SMW4 International submarine Cable Station Co-ordination with International and National carriers and customers to maintain the quality of the circuits to optimum level. Knowledge of working principles of DACS (Digital Access Cross Connect) to enable fault tracing and fault correction Support in Configuration and Installation of SDH, PDH, WDM and DWDM technologies and use of Multiplexers. Operation and Maintenance of SLTE (submarine Line Terminating Equipment’s), MUXES (Nortel, Fibcom and Alcatel), ADMs (Add-Drop Multiplexers), DACS, PFEs (Power Feed Equipment’s), DCME (Digital circuit Multiplication Equipment) voice circuits. Worked on Project SMW-4 submarine cable project as a Technical Supporter. Design of restoration & Migration plan of the FLAG cable streams via SMW-2 or SMW3 network using PDH/SDH conversion & vice versa for SMW-2. Education: B.Tech Electronics & Telecommunication J.R.N.Rajasthan University Diploma in Digital Electronics S.H. Jondhale Polytechnic College, Mumbai University. Awards/ Scholarships: Excellent Performer of the year 2018 for Network Performance from Reliance Jio. Excellent Service Assurance Trophy in 2014 in Mumbai from Ericsson India Ltd. Excellent Performer of the year 2009 for Network from Reliance Communication Ltd. PERSONAL PROFILE: Date of Birth : 10th MAY 1980 Languages Known: English, Hindi, and Marathi