Dinesh Gain

Spearheaded a high-stakes support module, resolving critical logistics escalations with a 98% First-Call Resolu- tion (FCR) rate. • Implemented a streamlined feedback loop between delivery hubs and support agents, reducing ticket turnaround time (TAT) by 25%. • Analyzed customer sentiment data to identify systemic delivery bottlenecks, presenting actionable insights to regional leads

Orchestrated end-to-end Dark Store operations, achieving an average order picking-to-dispatch time of ¡120 • Controlled high-velocity inventory for 3000+ SKUs, maintaining zero-variance stock levels through daily auto- • Led a fleet of 30+ delivery partners, optimizing route density to ensure 100% adherence to the 10-minute Delivery promise

Directed full-scale hub operations for 60,000+ daily shipments, managing a multi-shift workforce of 50+ associates. • Engineered a new floor layout and sortation flow that enhanced throughput by 20% without additional capital expenditure. • Consistently outperformed regional benchmarks by maintaining a 95%+ SLA for both Inbound and Outbound cycles.