Results-driven professional with over 5+ years of experience in delivering high-quality outcomes. Strong expertise in teamwork, client handling, and process improvement with a proven track record of meeting targets.
Addressed customers with product inquiries and provided technical support through phone,
email, and chat.
➢ Resolved customer complaints and escalated complex issues to the appropriate departments.
➢ Assisted customers with all the queries related to Apple devices and App Store.
➢ Maintained accurate and up-to-date documentation of customer interactions and solutions.
➢ Participated in regular training sessions to enhance product knowledge and customer service
skills.
