Dikssha Tiwari

I worked as a Senior Analyst in contract management. My primary responsibility was to manage and maintain client contracts within the system, ensuring accuracy and compliance. I used tools like Salesforce CRM to handle contract workflows, track updates, and resolve client queries. I also coordinated with internal teams and clients to ensure smooth implementation and timely issue resolution. In addition, I was responsible for validating payments against contracts, monitoring accounts to ensure correct payouts, and following up on any discrepancies to ensure timely resolution. Additionally, I focused on improving processes by identifying inefficiencies and streamlining workflows, which helped enhance overall team productivity and service delivery.

I was responsible for processing healthcare claims, both professional and institutional, ensuring accuracy as per client contracts. I worked on multiple tools and focused on maintaining quality, reducing errors, and meeting turnaround time. I also supported process improvements by identifying patterns in claim issues.