Diksha Pote
ID: CCE601516
Diksha Pote
ID: CCE601516
- Customer service executive, AI airport services limited
- Maharashtra, India
Diksha Pote
ID: CCE601516
- Customer service executive, AI airport services limited
About Diksha Pote
Customer-focused and results-oriented professional with 5+ years of experience in aviation operations, passenger handling, and customer service. Recognized for maintaining service excellence, operational efficiency, and passenger satisfaction in fast-paced airport environments. Seeking an opportunity to contribute skills and experience to a growth-oriented organization.
Employment History
AI airport services limited Invite company
22nd Dec 2022 to 12th Dec 2025
Verification Pending
Marsh and Mclennan CompaniesInvite company
20th May 2021 to 15th Oct 2022
Associate
20th May 2021 to 15th Oct 2022
Salary Package
Salary Hidden
Roles & Responsibility
Passenger check-in and verification, boarding assistance and gate coordination, baggage handling and customer support, ensuring passenger safety and service quality.
Verification Pending
Education
Diploma in Aviation & Hospitality Management
National Institute of Hospitality & Aviation Management
15th Jun 2019 to 31st Dec 2019 (Expected)
Bachelor's Degree in Commerce (B.Com)
University of Mumbai
15th Jun 2015 to 31st Dec 2019 (Expected)
Higher Secondary Certificate (H.S.C)
Apostolic Carmel High school and Junior college
15th Jun 2013 to 31st Dec 2015 (Expected)
Secondary School Certificate (S.S.C)
Maharashtra Board, Mumbai
15th Jun 2012 to 31st Dec 2013 (Expected)
Expertise
Passenger Check-in & Verification
5/5
Customer Service & Passenger Handling
5/5
Airport Operations & Ground Handling
5/5
Documentation & Process Compliance
5/5
Insurance Operations Support
5/5
Coordination & Follow-ups
5/5
Time Management & Multitasking
5/5
Problem Solving & Conflict Resolution
5/5
Team Collaboration & Relationship Building
5/5
Strong verbal and written communication skills
5/5
Excellent interpersonal and customer-handling skills
5/5
Ability to build rapport and maintain professional relationships
5/5
Strong problem-solving and organizational capabilities
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Marathi
Verbal
5/5
Written
5/5
