Dhruv Chandel

•Executed cold email campaigns and catalogue outreach to 50+ prospects, accelerating lead generation and customer engagement activities. •Drove customer follow-ups and product introductions, contributing to an estimated 15–20% increase in product basket value through cross-selling initiatives. •Processed and verified PI, CI, and PL documentation for export shipments, enhancing documentation accuracy and operational coordination efficiency. •Managed EPCG, BRC, and container security coordination activities, achieving an estimated 80–85% refund recovery rate while reducing follow-up delays by approximately 15%.

•Tracked and monitored 120–150+ export and import containers monthly, providing timely client updates and preparing Daily Shipment Reports (DSR) with 100% reporting accuracy to improve shipment visibility. •Coordinated ICD rail-out operations and handled EXIM documentation including BL verification, Invoice/Packing List review, CHA coordination, and DO follow-ups, reducing documentation and rail-out delays by 25%. •Assisted in Form 15CA and international remittance documentation while managing container security deposit refunds, achieving an estimated 85–90% recovery rate through coordination with shipping lines and finance teams.